Login

Cart

Your cart is empty

Shipments

SHIPPING METHODS

Elisendra®, thanks to its partnership with the express courier BRT, can deliver its items within the Italian National Territory, in all the countries of the European Union (Austria AT, Belgium BE, Bulgaria BG, Croatia HR, Czech Republic CZ, Denmark DK, Estonia EE, Finland FI, France FR, Germany DE, Greece GR, Hungary HU, Republic of Ireland/Eire IE, Latvia LV, Lithuania LT, Luxembourg LU, Netherlands NL, Principality of Monaco MC, Poland PL, Portugal PT, Romania RO, Slovakia SK, Slovenia SI, Spain ES, Sweden SE) and the United Kingdom (GB).

SHIPPING TIMES

Shipping times are indicated in the product sheet of the chosen item.

Every day our commitment is to have enthusiastic customers; that's why we try to fulfill orders in the shortest time possible or to notify the customer if the shipment is delayed.

The BRT express courier makes deliveries in the Italian National Territory in 24/48 working hours (48 working hours for Puglia, Basilicata, Calabria, Sicily and Sardinia) and in Europe between 3 and 5 working days, from Monday to Friday.

SHIPPING TO FERMOPOINT

The customer has the option, when completing the order, to have his item shipped to any Fermopoint of his choice.

When ordering, on the 'Check Out' page, you will need to tick the option "Ship to a Fermopoint". In this way, after entering your billing details and clicking on the "Search" button in the Fermopoint panel, you will need to select the desired Fermopoint. The customer, once the item has been delivered to the desired Fermopoint, can collect it whenever he wants.

The Fermopoint service is completely free and available only in the Italian National Territory. Shipping times to Fermopoints are 24/48 working hours (48 working hours for Puglia, Basilicata, Calabria, Sicily and Sardinia), from Monday to Friday.

SHIPPING COSTS

Shipping costs for all of Italy for orders over €150 will always be free.

Shipping costs for all of Italy for orders under €150 will be €5.

Shipping costs for orders to be delivered abroad will be calculated in the final price of the item.

PAYMENT METHODS

Elisendra® offers its customers the following payment methods.

  • Payment by bank transfer : in case of payment by bank transfer, the customer must do so within 7 days of order confirmation, using the following data:
    • Owner: White Angel Srl
    • Institution: Castagneto Carducci Cooperative Credit Bank
    • IBAN: IT47K0846125100000010959481
    • BIC/SWIFT: CCRTIT2TCAS
  • Payment by credit card : in case of payment by credit card, the customer will be redirected to the Stripe platform, where he can make the payment with complete peace of mind: all transactions relating to credit card payments are carried out via SSL (Secure Socket Layer) cryptographic protocol. For further information regarding the Stripe platform, we invite you to consult the website https://stripe.com ;
  • Payment with PayPal : in case of payment via PayPal, the customer will be redirected to the PayPal platform, where he/she will have to enter the personal email and password previously registered and proceed according to the usual methods of the PayPal circuit. For further information regarding the PayPal platform, we invite you to consult the website https://www.paypal.com ;
  • Payment by cash on delivery : in case of payment by cash on delivery, it must be made directly to the express courier BRT upon receipt of the product;
    • Payment by cash on delivery is available only in the Italian National Territory, with a small supplement of €4.

Important : If the customer, after having decided to pay by cash on delivery, decides not to receive the purchase of his item, he is asked to notify Elisendra® before the package is shipped. Otherwise, Elisendra® will recover the costs of returning the item from the customer.

  • Deferred payment with Scalapay : in the case of deferred payment in three installments, without additional interest, via Scalapay, the customer will be redirected to the Scalapay platform, where he can make the payment with complete peace of mind: all transactions relating to credit card payments are carried out via SSL (Secure Socket Layer) cryptographic protocol. For further information regarding the Scalapay platform, we invite you to consult the website https://www.scalapay.com .
    • Payment in three installments, without additional interest, via Scalapay, is available in the Italian National Territory and in the following European countries: Austria AT, Belgium BE, Finland FI, France FR, Germany DE, Netherlands NL, Portugal PT, Spain ES.

SHIPMENT TRACKING

When the chosen item leaves our company, the customer will receive a communication from the express courier BRT with the tracking code 'BRTcode', so that they can monitor the package on the website https://www.brt.it . If the customer does not receive any code, it is possible to send a request by email to customer@elisendra.com , or alternatively, by calling the number +393333287102 ; it will also be possible to contact the same number via the instant messaging service WhatsApp.

Instead, by using the order number, which can be found in the summary email sent by Elisendra® and/or on the “Orders” page of your personal area on the website https://www.elisendra.com , you can track your shipment directly on the Elisendra website, by entering the aforementioned number in the search string on the following page https://www.elisendra.com/traccia-il-tuo-pacco/ .